Accessibility statement for Staywell.rochdale.gov.uk

Rochdale Borough Council is committed to making our website www.staywell.rochdale.gov.uk  as accessible and usable as possible to as many people as possible.

This commitment applies only to the www.staywell.rochdale.gov.uk  domain and not to websites that are linked from our pages. If we don't have control over 3rd party sites we can't make them compliant as it's not within our remit.

We aim to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content accessible to people with disabilities. Conformance to these guidelines helps to make the web more accessible to users with disabilities and benefits all users. W3C is the governing authority on web development standards and practices

How accessible this website is


We're always striving to make our site more accessible and do so in a number of ways:

Although this website is mainly written in English, we provide some basic information in the borough's main community languages. Where appropriate we can translate information on this website or provide an interpreter. For further information please contact us by email on adult.care@rochdale.gov.uk or by phone 0300 303 8886.

We've designed this site to be useful with the following keyboard commands:

While we aim to create a usable site, some people are likely to benefit further by customising their computer to suit their individual needs, for example to increase the size of its fonts, or get the site spoken to them.
If you need to change the text size or colour, or the colour of the background, the BBC have a very good series of 'How to guides' for making the web easier to use.
We aim to provide all information as web pages where possible. Sometimes we provide information in other formats such as PDF (Portable Document Format) and Word documents. Most computers already have the software to open these document formats.

AbilityNet
has advice on making your device easier to use if you have a disability.

Feedback and contact information


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We will consider your request and respond to you in 7 days.

Reporting accessibility problems with this website


We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please


To help us understand the issue you have found, it would be helpful if you include the following:


We welcome all constructive feedback regarding the accessibility or usability of this website and will carefully consider it.
If you feel your feedback has not been respected you can raise a formal complaint. How to make a formal complaint.

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person


Our offices provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us at https://staywell.rochdale.gov.uk/web/portal/pages/home

Technical information about this website's accessibility


Rochdale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content


The content listed below is non accessible for the following reasons.

Forms



Content



Keyboard Operation



Content Structure



Input Assistance




We are currently undertaking an internal review to update all the pages and information held on our website and aim for this project to be complete in 2021. As part of this project, we expect to resolve issues detailed above and reassess in 2021. 

Content that's not within the scope of the accessibility regulations


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will usually be compliant with the accessibility regulations but there are some exceptions to this (which may only be partially compliant):

Preparation of this accessibility statement


This statement was prepared on 16th September 2020.  It was last reviewed on 21st September 2020.

This website was last tested in early 2020. The test was carried out by Rochdale Borough Council. We test sample pages at regular intervals using accessibility tools such as Wave.

We test using the following:


We also test:


Future testing and audits will include user testing – asking users with accessibility needs to test the website, and learning from their feedback.