Home Improvement Agency (HIA)

The Home Improvement Agency (HIA) provides a range of practical help and support to enable elderly, vulnerable and disabled people to live independently within their own homes.
  • The community alarm system known as Careline
  • Assistive Technology, such as a Care Assist Pager which will alert a person in your home that you need assistance
  • Minor adaptations, for example a grab rail or second bannister rail
  • Major adaptations, for example a stair lift or adapting your bathroom 

Careline Service

The Careline service is available for all Rochdale Borough residents. Here are a few examples why you should consider having the Careline service:
  • you have reduced mobility
  • you have regular falls or have become at risk of falls
  • you live alone
  • you want to remain living independently in your own home.

The Careline service can be used in times where a call for help is required, for example:
  • If you have fallen and cannot get back up
  • If you have become unwell and require medical attention

Careline is a chargeable service, to learn more about the Careline service and the charging structure please visit Our Rochdale service directory

Our Rochdale Service Directory - Careline Service Information

Assistive Technology

The HIA can also provide arrange of Assistive Technology which can be linked to the Careline service, for example:
  • Falls detector
  • Door sensors
  • Bed sensors
  • Chair sensors

The HIA can also provide some Assistive Technology that does not require to be linked to the Careline Service, such as:
  • Care Assist Pager - designed to alert a person in your home that you need assistance day or night
  • Memrabel - designed to provide prompts throughout the day, for example prompts can be set to remind a person to take medication, eat or have a drink etc.
  • Memo Minder - designed to give a verbal prompt as you pass the device, for example placed at the door to say 'don't go out, it is late'

The above list is just a few examples of Assistive Technology available, to find out what other Assistive Technology may support you or a loved one you can contact Adult Care for a telephone assessment to see what Assistive Technology would best meet your needs.

Adult Care:
Tel: 0300 303 8886
Email: Adult.Care@rochdale.gov.uk

There is no additional cost to link Assistive Technology to your Careline Service.

Adaptations

The HIA work in partnership with:
  • Occupational Therapists
  • Occupational Therapists Assistants
  • Social Workers
  • Support Planners
  • Care Navigators
  • Health Care professionals
  • Housing organisations.

The HIA can provide the following support or equipment for people who have been assessed by one of the above professionals as needing:
  • Minor adaptations to your property, such as fitting a grab rail or a second bannister rail
  • Major adaptations to your property, such as ramped access, installing a stairlift or adapting your bathroom or any other room in your property to meet a disability need.

If the property you live in is owned by someone else, permission to carry out the work will need to be obtained.

If it has been identified during your assessment with the Occupational Therapist that a major adaption to your property is needed you will be able to apply for a Disabled Facilities Grants (DFG) which will be discussed during the assessment.

If you would like to request an assessment by Adult Care for an adaptation to your property to meet your disability need you can complete the online form Explore your care and support needs

Alternatively you can contact Adult Care weekdays 8.30am - 4.45pm:
Tel: 0300 303 8886
Email: Adult.Care@rochdale.gov.uk

The HIA have produced a Disabled Facilities Grants (DFG) and Associated Assistance Policy which you can view by following the link below:

Disabled Facilities Grants (DFG) and Associated Assistance Policy